Refund policy

Return Policy

Welcome to MYLU Jewelry. We take pride in creating timeless pieces designed to elevate your everyday style with elegance and sophistication.

Your satisfaction is important to us. If you are not completely in love with your purchase, we are happy to assist you with a return under the conditions below.

Returns

We accept returns within 7 days of delivery for eligible items.

To qualify for a return, items must:

  • Be unworn and unused

  • Be in original condition

  • Include original packaging

  • Be free of damage, marks, or alterations

Returns that do not meet these conditions may not be accepted.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

  • Earrings (for hygiene reasons)

  • Personalized or custom jewelry

  • Gift cards

  • All rings ordered will be subject to a 10% restocking fee as is considered a special order

  • Sale or promotional items marked as final sale

Exchanges

At this time, MYLU Jewelry does not offer direct exchanges.

If you would like a different style, we recommend placing a new order and returning the original eligible item.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at mylujewelry@outlook.com with your order number and photos of the item.

We will make every effort to resolve the issue as quickly as possible.

Refunds

Once your return has been received and inspected, you will be notified regarding the approval of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days.

Please note:

  • Original shipping costs are non-refundable

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect

How to Request a Return

STEP 1 — Contact Us

To request a return, please contact us at:

mylujewelry@outlook.com
www.mylujewelry.com

Please include your order number in your message for faster assistance.

STEP 2 — Prepare Your Return

Before shipping your return, please ensure the jewelry is carefully placed in its original packaging and secured inside a shipping box to prevent damage during transit.

Returns sent in envelopes may arrive damaged and may not qualify for a refund.

STEP 3 — Ship Your Package

Please ship your return to the address provided by our team using an insured shipping service such as UPS or FedEx with signature confirmation recommended.

MYLU Jewelry is not responsible for lost, stolen, or damaged return packages during transit.

Thank you for choosing MYLU Jewelry — where modern femininity meets timeless luxury.